Centralized Services Lead

Company: AllSafe IT, LLC
Company Location: Pasadena, USA
Job Location: Remote
Duration: Nov 2022 to Jan 2025

Key Responsibilities:

Security Posture Management

Worked extensively with industry-leading tools such as vPentest, ConnectSecure, and Galactic Scan to continuously assess and improve the cybersecurity standing of client systems.

Firmware and Network Infrastructure Management

Managed and performed scheduled firmware upgrades on Fortinet and Sophos firewalls with minimal downtime to ensure network performance and security.

SIEM Alert Config and Response

Configured and tuned SIEM alerts, ensuring that all critical security incidents were promptly identified and escalated, reducing incident response times significantly.

Product Evaluation & Feedback

Participated in testing and evaluation of new security and infrastructure tools. Delivered constructive feedback to the management and vendor teams to guide implementation and procurement decisions.

PSA and Tool Integration

Created boards and set up seamless integrations between third-party tools and the ConnectWise Manage PSA system, streamlining alert-to-ticket workflows and ensuring SLA compliance.

Monitoring and Automation Setup

Deployed and configured Auvik for real-time network visibility and alerting. Implemented Liongard for infrastructure documentation and change tracking to improve operational efficiency.

SOP Development & Knowledge Management

Authored detailed SOPs and escalation playbooks tailored for Tier I and Tier II engineers, improving the first-call resolution rate and onboarding experience for new technicians.

Impact & Achievements:

Reduced manual alert response time by 35% through well-documented automation and SOPs.
Improved overall client security posture scores by proactively monitoring and closing vulnerability gaps.
Played a vital role in onboarding new clients to centralized services platforms, reducing setup time by 50%.
Contributed to quarterly internal audits for compliance and operational efficiency reviews.

My time as a Centralized Services Engineer III allowed me to work behind the scenes of high-functioning IT ecosystems, applying automation, analysis, and leadership to deliver reliable, secure, and scalable IT services to clients in healthcare, legal, and financial industries.