Key Responsibilities:
- Project Scoping & Planning: Met with clients to gather technical requirements, assess current environments, and propose tailored infrastructure solutions.
- Solution Design: Designed network and cloud architecture for migrations, backups, disaster recovery, firewall, and endpoint deployments.
- Project Execution: Deployed Microsoft 365 tenants, Azure configurations, SharePoint sites, and endpoint security tools across varied industries.
- Documentation: Maintained detailed technical documentation, client-specific SOPs, project timelines, and handover documentation.
- Stakeholder Coordination: Served as the point of contact between internal engineering teams, client decision-makers, and third-party vendors.
- Risk Mitigation: Identified potential project risks early and implemented proactive solutions to mitigate scope creep and downtime.
- Tooling: Used ConnectWise Manage, IT Glue, and Auvik for documentation, asset tracking, and remote management.
- Successfully transitioned multiple clients to secure and scalable Azure infrastructure.
- Reduced downtime during migrations through detailed planning and execution.
- Strengthened endpoint compliance and security by leveraging Microsoft Intune and conditional access policies.
- Enhanced collaboration and storage efficiency through cloud-based tools like SharePoint and Azure Files.