Key Responsibilities:
- Customer Requirements Gathering:
- Collaborated with clients to understand business objectives and security challenges.
- Documented requirements and proposed tailored Symantec security architectures.
- Designed & Deployed Symantec Security Solutions:
- Configured and implemented Symantec Endpoint Protection (SEP) and Data Loss Prevention (DLP) in customer environments.
- Customized security policies based on organizational needs and risk factors.
- Developed Project Plans & POCs:
- Created detailed implementation plans to guide step-by-step deployment.
- Delivered Proof of Concepts (POCs) to validate Symantec solutions within client infrastructure.
- Conducted Knowledge Transfer & Training:
- Delivered user and administrator-level training sessions.
- Ensured smooth operational handover and long-term system maintainability.
- Troubleshot Post-Deployment Issues:
- Provided Level 3 technical support for deployed solutions.
- Liaised with Symantec support teams for resolving escalated issues.
- Delivered secure and scalable Symantec deployments tailored to financial, healthcare, and service sectors.
- Strengthened endpoint security posture across multiple enterprise clients.
- Reduced incident response times through customized DLP rules and policies.